Help Center

Visit the VEVO Check page. You will need your passport number, date of birth, and country of issue. If you have a visa grant number or TRN (Transaction Reference Number), you can also use that. The system will display your current visa conditions, expiry date, and work/study entitlements.

Log into your Dashboard to see real-time application tracking. Alternatively, use the public Track Application tool with your Application Reference Number. Our tracking system shows each processing stage from submission to decision.

Required documents vary by visa type. Generally, you will need: valid passport, recent passport photos, proof of finances, health insurance, police clearance certificates, and any sponsorship letters. Visit the specific Visa Details page for a complete checklist for your chosen visa subclass.

Processing times vary by visa type. Visitor visas (600): 20-45 days. Student visas (500): 4-6 weeks. TSS/Work visas (482): 2-4 months. Partner visas (820): 12-24 months. Skilled visas (189/190): 6-12 months. These are indicative times only.

Use our Job Verification Portal. Enter the Job Reference ID provided by your employer. The system will verify if the company is a registered sponsor with a valid sponsorship license and confirm the offer details.

Yes. Log in and navigate to your Dashboard. Select the "My Profile" section to update your name, phone number, passport details, date of birth, and profile picture at any time.

We accept bank transfers (BSB/Account), bKash, and Nagad. Payment details are shown when you proceed to pay for specific services. Visa fees paid to the Australian Government are separate and must be paid directly on the official DHA website.

Our Points Calculator helps you determine your migration points score for skilled visa applications. It evaluates your age, English proficiency, work experience, qualifications, and other factors to calculate your total score against the required threshold (minimum 65 points).

Log into your Dashboard, find your application in "My Applications", and use the document upload form at the bottom of each application card. You can upload PDFs, JPG, or PNG files up to 5MB each.

Yes. All data is transmitted over HTTPS encryption. Passwords are hashed using bcrypt. Documents are stored in restricted directories inaccessible to the public. We do not share your data with third parties. Read our full Privacy Policy.